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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Matthew Beckler

September 12, 2023

5  out of  5 rating by Matthew Beckler
"Unlike every other insurance agent I have ever worked with, who all insist on a phone call to discuss every question or policy detail, Karl Herman will actually respond to emailed questions via email. It's wonderful."

Suehelem Overturf

July 27, 2023

5  out of  5 rating by Suehelem Overturf
"I can't say enough positive things about Sean. He is knowledgeable, professional, always helpful, and goes above and beyond to make sure all my concerns are addressed quickly. His service is OUTSTANDING!"


July 3, 2023

1  out of  5 rating by ClaudeBane
"Was promised a return call. Waited a couple of days and called again for a quote during business hours. The lady hanged up"

Samantha Rose

June 28, 2023

5  out of  5 rating by Samantha Rose
"The Richfield State Farm is wonderful. Everyone is very welcoming and Sean F. is very knowledgeable and was helpful with anything I needed. Thank you!!"

Ashley Strohmayer

June 28, 2023

5  out of  5 rating by Ashley Strohmayer
"Sean is great. Is he Jake from State Farm? No, he is Sean from State Farm. Does he wear khakis? Nay nay. Does he get you a great rate? Yay yay."

Linda D.

June 27, 2023

5  out of  5 rating by Linda D.
"A rock hit my windshield last week, causing a large crack (scared the heck out of me!) that spread. When I got home on Monday, I went online and filed a claim. Within an HOUR, the company called and said they could come out the next day - which they did. What a slick process! The windshield replacement company was Clean Vision Auto LLC in St. Paul - he was fantastic as well. I was very impressed all around. I didn’t post a review last year, but also had great service then after my vehicle suffered hail damage. I’ve been very happy with State Farm!"

Kim May

March 30, 2023

5  out of  5 rating by Kim May
"I've been impressed and pleased every step of the way with the Karl Herman agency. Jordan Holt has quickly responded and been knowledgable on everything! Insurance issues are no fun and they make it all so much easier."

Kate Herman

March 22, 2023

5  out of  5 rating by Kate Herman
"Karl is my husband so I am very bias. My biggest praise goes to the teams at both Karl Herman State Farm locations. They are like family! They’ll give your insurance needs the same care and attention as they would their loved ones. They are the absolute best in the biz!!"

Greg Hess

March 3, 2023

5  out of  5 rating by Greg Hess
"I've been dealing with Ingi Sinn in the Karl Herman office regarding policies held by my deceased brother. Ingi has been compassionate, understanding, pleasant and above all, helpful. Ingi is proof the insurance industry isn't all about slick television commercials or catchy slogans, it's about taking care of people. Thank you."


February 8, 2023

5  out of  5 rating by K G
"The folks in this office set a high bar for customer service!"

steve John

January 31, 2023

5  out of  5 rating by steve John
"Great coverage and best of all friendly staff and atmosphere! Thanks for making this process easier."

Phantom Warrior

January 30, 2023

5  out of  5 rating by Phantom Warrior
"They really helped me out. Awesome customer service from the staff. Couldnt ask for a better experience :)"

zak abdi

January 30, 2023

5  out of  5 rating by zak abdi
"Amazing service 5 stars Nice and respectful"

yuva G.

January 29, 2023

5  out of  5 rating by yuva G.
"Never really had good experiences with insurance but everyone here was very professional and knowledgeable. Took care of things and excellent communication!"

Anthony Gavilan mares

January 28, 2023

5  out of  5 rating by Anthony Gavilan mares
"I love how they are very helpful with things that you get confused specially the staff member jorden he was a very helpful young man."

Mary Ingebrand

December 30, 2022

5  out of  5 rating by Mary Ingebrand
"Big Shout out to Ingi Sinn at Karl Herman State Farm! She was right there with everything I needed for a smooth transaction. Thanks!"


December 30, 2022

5  out of  5 rating by AJ M
"We have never had better insurance experiences than with this agency. They go above and beyond to make sure you get what you need, outstanding service every time."

Sean Fitzpatrick

December 2, 2022

5  out of  5 rating by Sean Fitzpatrick
"This agency is the BEST! I love working here, wonderful people offering phenomenal insurance products and services. Come on by and stop in for a cup of coffee!"

Tyler Koebnick

November 16, 2022

5  out of  5 rating by Tyler Koebnick
"Karl and his team are an incredible group of professionals that my company and I partner with. I just have to share how big their hearts are, this is a agency that spends a TON of time in their community supporting efforts that are important to them. If you want to know you are going to an agency where your insurance goals are met, by people who are selfless in their deeds, this is the place for you!"

Beth Kuzzy

November 16, 2022

5  out of  5 rating by Beth Kuzzy
"Karl Herman's State Farm Agency responses to all our needs and requests promptly. We are very pleased with the coverage we receive from from State Farm and the service this agency provides."

Randy Hebb

November 14, 2022

5  out of  5 rating by Randy Hebb
"I have had the pleasure of working with Karl Herman and his staff for many years. Calls to their office are answered "in person" with no messy phone trees to navigate. Every staff member provides customer service at the very highest level taking time to answer questions and help navigate through any issue. I high recommend Karl Herman and his team for all your insurance needs."

Leanne Shaw

November 8, 2022

5  out of  5 rating by Leanne Shaw
"We have our car and home owner's insurance here and have always had efficient, friendly service. I would recommend this office."

Isaac Schmitz

October 19, 2022

1  out of  5 rating by Isaac Schmitz
"Didn't request a quote from these guys but I've been getting calls non stop while I'm working. Take a hint, I didn't answer the first 10 times I'm not going to answer the 11th time."

Anthony Thomson

October 5, 2022

5  out of  5 rating by Anthony Thomson
"I'm a relatively new Policy Holder...Auto, Home & Business Studio coverage. In February of 2022 I was hit-and-run in my Studio Parking Lot. I was fortunate to have video footage. My Claim was processed immediately with absolutely no glitches and constant communication updates from State Farm. In early September 2022 that same vehicle was stolen and retrieved severely damaged. The auto manufacturer decided not to total the vehicle and State Farm was there to process my 2nd Claim with the speed of light. I had many questions and both representatives at State Farm Corporate & my wonderful local Agent Karl & Staff were incredible guiding me through the process once again. Within one week of filing a Business Loss Claim for the contents of the vehicle I received a check. State Farm made all of the tow arrangements, rental car arrangements and auto body repair arrangements with very little effort required on my end. I have only one regret and that is that I wasn't smart enough to change over to State Farm many years ago when Karl first suggested that we review my Policy Coverages with another Insurance Company, that although I was not satisfied with, I remained with for far too many years. I'm very grateful, in a World where Service has been almost extinct, that I can say that my Service is and has gone way beyond what should be expected of an honest & reputable organization."

Jesse Zibble

September 8, 2022

5  out of  5 rating by Jesse Zibble
"Karl and his staff have always been amazing. I've had quite a few interactions with a lot of changing policies for our larger combined family and a few claims. Every interaction has gone smoothly, quickly, and with excellent communication. I highly recommend."